Help & Support

Getting Started with eSIM

After purchasing a plan, follow the QR code or install guide provided to activate your eSIM.

How to Book Travel Packages

Open the app, browse the Travel section, and contact our agents directly for reservations.

FAQ

• Can I get a refund? Only unactivated eSIMs may be eligible for refunds.
• Which phones are supported? eSym works with iPhone XR+, Samsung S20+, Pixel 4+, and more.

Still stuck? Contact our team.